Privacy Policy for Elite Air Heating & Cooling LLC

1. Information We Collect

At Elite Air Heating & Cooling LLC, we are committed to protecting your privacy. We may collect various types of information when you engage with our services, including:

- Personal Information: Such as your name, email address, phone number, and home address.
- Usage Data: Information about how you interact with our website and services, including your IP address, browser type, and time spent on our pages.
- Cookies and Tracking Technologies: We utilize cookies and similar technologies to enhance user experience and gather insights about site usage.

 

2. Purpose of Information Collection

The information we collect serves several important purposes, including:

- Service Delivery: To provide, maintain, and improve our heating and cooling services to meet your specific needs.
- Communication: To send you important updates, and information relevant to our services.
- User Experience Enhancement: To personalize your experience on our website by understanding how you interact with our services and tailoring content to better serve you.
- Compliance and Security: To detect, prevent, and address fraudulent activities and ensure compliance with applicable laws and regulations.

3. Information Sharing

We take your privacy seriously and do not share your personal information without your explicit consent, except in the following circumstances:

- Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, and this will be done under strict confidentiality agreements.
- Legal Requirements:  We may disclose your information if required to do so by law or in response to valid requests from public authorities.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

By using our services, you consent to the collection and use of your information as outlined in this privacy policy. If you have any questions or concerns about our privacy practices, please feel free to contact us.

4. SMS Terms and Conditions 

By subscribing to our services, you agree to the following terms and conditions regarding messaging and communications:

Consent for SMS Communications: Upon granting consent to receive SMS communications from our company, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you.

 

Types of SMS Communications: The following types of messages may be sent after obtaining consent:

  • Customers and Guests: Updates on orders, deliveries, or other relevant information.
  • Job Applicants: Notifications regarding the status of their application.
  • Appointment Reminders: Reminders about upcoming appointments or events.

 

Example Message:

Hello,. We have received your work order from your home warranty. We would like to send a friendly reminder for your appointment with us on October 19th, between 11 am- 4 pm. Please reply back to this message to confirm your appointment as discussed in our phone call. Call at 4142961260 or email eliteairheatingandcooling.hvac@gmail.com Thank you!

Reply STOP to opt-out of messages from Elite Air Heating and Cooling LLC

 

Standard Messaging Disclosures:

  • To opt out of SMS communications, simply reply with "STOP."
  • For assistance or inquiries, reply with "HELP."
  • Message and data rates may apply

Sample Response for "HELP" Reply:
"For further assistance, please visit our website at https://www.eliteairheatingcooling.com/ or contact us at (608) 729-4903


Messaging Frequency: By opting in, you consent to receive recurring messages from us. The frequency of these messages may vary depending on the service you're subscribed to (e.g., weekly, monthly, or as events or promotions arise).

Potential Fees: Standard messaging and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred from receiving messages.


Opt-In Method: You can opt in to our messaging service, when you fill out our contact us form on our website when getting in contact with Elite Air Heating and Cooling LLC

 


Opt-Out Method: You can opt out of receiving further messages at any time by replying with STOP. After opting out, you will no longer receive further messages unless you opt back in.

 

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.


Privacy Policy: For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

By subscribing to our messaging service, you acknowledge and agree to these terms.
Thank you for your attention to these important matters. We look forward to supporting your SMS initiatives in a compliant and effective manner.

 

Message and data rates may apply. You can opt-out at any time by texting 'STOP.' For assistance, text 'HELP' or visit our Privacy Policy and Terms of Service .